BUYER FAQ

Minimum order quantity, samples, customisation and certification.

Direct answers for distributors, lighting brands and project buyers — including the order quantities, sample timing, customisation scope and IES file requests that procurement teams ask about first.

ORDER QUANTITIES

Minimum order quantities.

Confirmed minimum order quantities by product family.

What is the minimum order quantity for LED track lights, lighting housings and GU10 kits?

300 pcs per size. Within one size, different lens or reflector combinations can be mixed to reach the minimum, so a single order can cover several optical configurations.

What is the minimum order quantity for track rail systems?

100 pcs for lighting track rails and track system components.

What is the minimum order quantity for other components such as driver boxes and connectors?

Components that are supplied in small cartons start from 100 pcs per carton, following the minimum of the matching product family.

Can models be mixed in one order to reach the minimum quantity?

Yes. Quantities are counted per size, and different lens or reflector combinations of the same size can be combined. Confirm the exact configuration list with the quotation.

SAMPLES

Samples and delivery.

Confirmed sample timing.

How long does a sample take?

Samples are normally ready in 1 to 2 weeks. The exact timing depends on whether the request uses an established model or requires development, and is confirmed with the quotation.

Can I request a sample before placing a production order?

Yes. Sample preparation is arranged after the product and configuration are identified. Send the model, target market, required configuration and quantity so the sample can be quoted correctly.

Does the sample quantity count towards the production minimum order quantity?

Sample orders and production orders are handled separately. Confirm how your project will be scheduled with the sales contact.

CUSTOMISATION

Customisation scope.

Confirmed scope of project-specific development.

What can be customised?

Customisation applies to lighting track systems and the track lights used with them. Projects can specify the light source, the driver, or a required warranty period.

How does a customisation project start?

We prepare a solution proposal together with a development cost and bill of materials (BOM) for the requested configuration. Work starts after the proposal is agreed.

Can beam angles and surface finishes be changed?

Optical and finish options are confirmed per model and per project. Send the required beam angle or finish so feasibility and tooling implications can be reviewed.

CERTIFICATIONS

Certification status.

What is held, and what is not held. Verify each document on the certificates page.

Which certifications does HAOTAI hold?

ISO 9001:2015 (registration 01224Q30142R1M), CQC voluntary product certification CQC23010405226, TÜV Rheinland certificate R 50320806 0008, and CE (EMC and LVD) plus RoHS 2.0 documentation for track systems and for the spotlight models named on the certificates. All documents can be downloaded from the certificates page.

Are the products UL or ETL listed?

No. HAOTAI does not currently hold UL or ETL listing, and no UL or ETL claim is made anywhere on this website. Buyers who require North American listing must plan for their own approval route.

Do the low-voltage magnetic track systems hold their own certificate?

Low-voltage magnetic track systems do not currently hold a separate certificate of their own. Track components supplied with them are covered to the extent stated on the certificates page.

Are all models covered by the same certificate?

No. Certificates name specific model ranges. The track system documents name the rail platforms; the spotlight certificates name the models listed on the certificates page. Check the model range on each document before relying on it.

TECHNICAL DOCUMENTS

IES files, drawings and documents.

How to request photometric and technical documentation.

Can you provide IES files for lighting design?

Yes. IES files for the whole TL01–TL05 track light range are published for direct download on the <a href="/downloads/">downloads page</a> — sixteen models, 3000K CRI 90, in IES LM-63-2002 format for DIALux evo and Relux. They are preliminary optical design models, not LM-79 measurements, and each file states this in its header. For models outside that list, send the model numbers and the software you use and we will prepare the file set.

How do I request an IES file or a datasheet?

The published TL track light files are free to download from the <a href="/downloads/">downloads page</a>. For everything else — measured LM-79 reports, drawings, datasheets or files for other models — email manager@fshaotai.cn with the exact model numbers and the document type you need. Model, market and quantity help us return the correct revision. Each product page also has a "Request quote or documents" link that opens an enquiry for that model.

Are drawings and dimensions available before ordering?

Yes. Current drawings are used to confirm dimensions, component compatibility and electrical configuration. Request the drawing for the exact model and version you intend to order.

Which documents should be confirmed before purchase?

The latest approved drawing, the applicable certificates for the named models, the sample of the agreed configuration and the commercial terms of the order. Where an older catalogue reference differs from the current drawing, the current drawing takes priority.

QUOTATIONS

Quotations and markets.

What to send so a quotation can be prepared.

What information should I send for a quotation?

Send the product family or exact model, target market, required quantity against the applicable minimum order quantity, application, colour, dimensions and the required electrical or optical configuration. Drawings, reference images and samples reduce the number of revision rounds.

Which markets and customer types does HAOTAI serve?

The website is designed for overseas wholesalers, distributors, private-label lighting brands, manufacturers and project contractors, with a focus on Europe, Eastern Europe, the Middle East and Russia.

Can HAOTAI support OEM and ODM projects?

Yes. Suitable OEM and ODM projects can cover product appearance, compatible components, surface finish, labels, packaging and selected technical configurations. Feasibility depends on the product, quantity and confirmed engineering requirements.

Are the specifications from the original website still valid?

They are retained as catalogue references, but current drawings, certifications, compatibility and commercial terms must be confirmed before purchase. The latest approved document and sample take priority.

TECHNICAL

System and compatibility questions.

Answers for specification teams.

What product families does HAOTAI supply?

HAOTAI supplies LED track lights, lighting track rails, GU10 spotlight kits, lighting housing kits and low-voltage magnetic track systems. The established catalogue also includes adapters, connectors, suspension parts and related accessories.

What is the difference between single-circuit and three-circuit track?

A single-circuit rail controls the connected luminaires as one switched group. A three-circuit rail can assign luminaires on the same rail to different switched groups, which is useful for flexible commercial layouts.

Are track adapters interchangeable between brands or rail systems?

Do not assume interchangeability. Rail dimensions, conductor positions and adapter geometry vary. Confirm the rail, adapter and luminaire as a compatible system using current drawings and samples.

TELL US WHAT YOU ARE BUILDING

Components, systems or finished lights.

Start a project enquiry →